BRIGHT

by Master International

Background 

 

Master International offers a range of solutions that form a complete and easy-to-use suite of professional, HR-assessment tools that create unique workflows and provide performance analytics which are supported by our HR advisory services.

 

CET Global offers 3 solutions from Master: OPTO, EASI, and BRIGHT which can be used to gain key insights to improve workflows and organisational performance. 

How it works?

 

BRIGHT measures the customer-service related attitudes and behaviours of potential employees in a non-discriminatory way. It was developed by psychologists, in cooperation with leading customer service companies. BRIGHT can help companies find the right person for the job the first time, lowering employee turnover.

 

BRIGHT is designed for screening and selection of employees in customer service roles e.g.

  • retail

  • security

  • hotels

  • transportation

  • recreation

  • call centres

Validation

 

BRIGHT meets international standards for professional tests. Documentation has been performed to provide evidence of reliability and validity.

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